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Customer Care

Returns & Refunds Policy

We offer a 10-hour return window from the time your order is delivered.

This 10-hour period is for reporting an issue, not for completing the physical return.

Last updated: May 12, 2026

Quick summary

10-Hour Window

We offer a 10-hour return window from the time your order is delivered.

Unused & Tagged

Item must be unused, unworn, and in original condition. Tags and packaging must be intact.

MTO (Made-to-Order) is Final Sale

All made-to-order items are final sale and are not eligible for returns or refunds.

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Ready-to-Wear Items (RTW)

Eligibility

To qualify for a return:

  • Item must be unused, unworn, and in original condition
  • Tags and packaging must be intact
  • Request must be made within 10 hours of delivery

Returns are accepted if:

  • The wrong item, size, or variant was delivered
  • The item is damaged or defective

Non-Returnable

  • Change of mind or preference
  • Correct items that do not fit as expected
  • Requests made after 10 hours

Return Shipping

  • Customers cover return shipping by default
  • If the item is incorrect or faulty, return shipping will be covered

Refunds

  • Refunds are processed after the item has been returned and inspected
  • Delivery fees are non-refundable
02

Made-to-Order / Custom Items (MTO)

All made-to-order items are final sale and are not eligible for returns or refunds.

03

Corrections (If There's an Issue)

If there is an issue with your order, it may be returned for correction or adjustment only.

This applies only if:

  • The wrong size was made (not matching submitted measurements or selected size)
  • The wrong item or design was delivered
  • The item is defective

Correction Process

  • Issue must be reported within 10 hours of delivery
  • If approved, the item will be returned to the vendor for adjustment
  • The corrected item will be re-delivered

Important Notes

  • Custom items are not eligible for refunds
  • Fit issues due to incorrect measurements provided are not eligible
  • Minor variations in handmade/custom items are not considered faults
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FAQs

1. How do I place an order?

Simply browse the website, select your item and size, and complete checkout.

3. How can I track my order?

You can track your order directly on the website.

Your order will move through stages like: ordered, confirmed, shipped, and delivered.

4. How long does delivery take?

Delivery timelines vary depending on the item and location.

Estimated timelines are shown on the checkout page.

5. Can I return my order?

Yes — you can request a return within 10 hours of delivery.

6. What qualifies for a return?

Returns are only accepted if:

  • The wrong item or size was delivered
  • The item is damaged or defective

7. What cannot be returned?

We do not accept returns for:

  • Change of mind
  • Worn or used items
  • Requests made after 10 hours

8. Who pays for return shipping?

  • Customers cover return shipping by default
  • If the item is incorrect or faulty, return shipping will be covered

9. When will I receive my refund?

Refunds are processed after the item has been returned and inspected.

10. Can I cancel my order?

Orders cannot be cancelled once they have been confirmed by the brand.

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Note

All items are fulfilled by independent brands. This policy is designed to ensure a fair experience for both customers and vendors.